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Our Refund Policy

Cancellation and Refund Policy

Clients are responsible for all labor hours and/or services performed and expenses incurred until cancellation. Additional terms for specific service options are more particularly described below. Flat Fee Service are non-refundable except for the following circumstances:
1. Onsite technician couldn’t fix your computer.
2. If you ask to cancel the initial service request within 48 hours of purchase and we never fixed your computer. Cancellation and refund requests after 48 hours of purchase will be denied and service ordered will remain in the account indefinitely available for future use. Onsite service cancellation: Onsite service orders that are cancelled will be charged a cancellation fee of $15.

Return Policy

We take returns/exchange only if the item was broken or damaged before it arrived to your home or business. We do not accept returns if a customer happen to be unsatisfied with a fully functional product. We only accept damaged goods within the first 30 days (since purchase date). Warranty after the 30 days is provided only by the manufacturer. Limited warranty: 12 months parts, 12 months labor. (May vary depending on the item). Restocking fee of 15%. Refunds after return was approved will be processed after it is confirmed that the item is back in our warehouse. Products that are not eligible for return will be sent back to you at your cost and expense if received and is:

• Not purchased from Easy PC Repair.
• Without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial numbers.
• A product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
• A product that exhibits physical damage.
• A product for which you have submitted a mail-in rebate.


Products: All products will be billed at quoted prices. We are not responsible for product warranties. All product warranties must be handled directly with the manufacturer and are subject to the manufacturer’s terms and conditions. We will assist you in contacting the manufacturer and getting an exchange or support, but this does not constitute that we are responsible for the product warranty.